Accessibility Options at O’Hare International Airport (ORD)
Accessibility Options at O’Hare International Airport (ORD)
There are many accessible options for travel to and from O’Hare. Although navigating the CTA may seem daunting, there are available resources to help plan your trip and plenty of guidance at the airport.
Wheelchair Assistance
To assist you throughout O'Hare, each airline offers wheelchair assistance to passengers with mobility issues. This service can assist you in traveling to or transferring between gates. Each airline coordinates their own wheelchair assistance. Contact your airline prior to travel to add this to your reservation.
Elevators
Elevators located in all terminals provide access to all passenger levels of the terminal complex. All elevator button panels are equipped with Braille and raised numerals.
Security
TSA Cares is a helpline that provides travelers with disabilities, medical conditions, and other special circumstances additional assistance during the security screening process. You may call 72 hours prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint. For more information, call (855) 787-2227, email TSA-ContactCenter@dhs.gov, or visit https://www.tsa.gov/travel/passenger-support.
At the airport, travelers requiring special accommodations or who are concerned about the security screening process at the airport may ask a TSA officer or supervisor for a passenger support specialist who can provide on-the-spot assistance.
Restrooms
All restrooms located throughout the airport have wheelchair accessible facilities. In addition, there are All Gender Restrooms located in all terminals.
- Terminal 1 - B1 (2), B10, C19 (2), Baggage Claim (2)
- Terminal 2 - Across from the Children's Museum (2), E5, Baggage Claim
- Terminal 3 - G11, Rotunda, H14, H2, H5, H12 (2), K1 (2), L10, L21, L24, Baggage Claim (2)
- Terminal 5 - Outside security near Checkpoint, Food Court Area
- Multi Modal Facility (Rental Cars/Lot F) - North and South Escalator Core on Level 1
Service Animal Relief Areas
Service Animal Relief Areas (SARA) are located on the outside security on the lower levels of Terminals 1, 2 and 5 and inside security in the Terminal 3 Rotunda. All animals must be accompanied and leashed by the owner.
Wheelchair Assistance
To assist you throughout O'Hare, each airline offers wheelchair assistance to passengers with mobility issues. This service can assist you in traveling to or transferring between gates. Each airline coordinates their own wheelchair assistance. Contact your airline prior to travel to add this to your reservation.
Elevators
Elevators located in all terminals provide access to all passenger levels of the terminal complex. All elevator button panels are equipped with Braille and raised numerals.
Security
TSA Cares is a helpline that provides travelers with disabilities, medical conditions, and other special circumstances additional assistance during the security screening process. You may call 72 hours prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint. For more information, call (855) 787-2227, email TSA-ContactCenter@dhs.gov, or visit https://www.tsa.gov/travel/passenger-support.
At the airport, travelers requiring special accommodations or who are concerned about the security screening process at the airport may ask a TSA officer or supervisor for a passenger support specialist who can provide on-the-spot assistance.
Restrooms
All restrooms located throughout the airport have wheelchair accessible facilities. In addition, there are All Gender Restrooms located in all terminals.
- Terminal 1 - B1 (2), B10, C19 (2), Baggage Claim (2)
- Terminal 2 - Across from the Children's Museum (2), E5, Baggage Claim
- Terminal 3 - G11, Rotunda, H14, H2, H5, H12 (2), K1 (2), L10, L21, L24, Baggage Claim (2)
- Terminal 5 - Outside security near Checkpoint, Food Court Area
- Multi Modal Facility (Rental Cars/Lot F) - North and South Escalator Core on Level 1
Service Animal Relief Areas
Service Animal Relief Areas (SARA) are located on the outside security on the lower levels of Terminals 1, 2 and 5 and inside security in the Terminal 3 Rotunda. All animals must be accompanied and leashed by the owner.